LAND ROVER ROADSIDE ASSISTANCE
All Land Rover vehicles purchased in Australia benefit from a complementary Land Rover Roadside Assistance service for the length of the new car, used car or extended manufacturer warranty or the expiry of the extended Land Rover Roadside Assistance service. The expiry date is indicated on the Land Rover Roadside Assistance card.
Land Rover Roadside Assistance is provided 24 hours per day, 365 days per year (every day). Land Rover Roadside Assistance service is Australia-wide and is subject to the prescribed Terms and Conditions. Land Rover reserves the right to amend these terms and conditions.
These Terms and Conditions apply to all vehicles first registered after 31st March 2004 or Extended Warranty or Extended Roadside purchased after 31st March 2004.
ROADSIDE ASSISTANCE
Land Rover Roadside Assistance covers the eligible vehicle for any non-collision mechanical failure or specified automotive related (non-mechanical) fault. Land Rover Roadside Assistance will endeavour to mobilise the eligible vehicle however where not practicable or where any mechanical action may void any part of the vehicle warranty, towing will be provided.
Towing
Towing will be provided where Land Rover Roadside Assistance is unable to mobilise the eligible vehicle at roadside.
Metropolitan Areas
To the driver's preferred authorised Land Rover Dealer or alternative location within a distance of up to 50 kilometres.
Country Areas
To the closest authorised Land Rover dealer to the breakdown site. A towing destination can only be determined on an individual case basis in country areas. Where the vehicle is unable to be mobilised at roadside or the servicing facility, the vehicle will be transported to the closed authorised Land Rover dealer. If the Driver elects to tow the vehicle to an alternative location a tow will be provided for a tow within the local service facility town area.
Where possible caravans or trailers that the eligible vehicle may be encumbered with can also be towed to a safe location at the time of the incident. Any additional towing will be at the driver’s expense.
Off Road Assistance
Assistance will be provided to eligible vehicles of a four-wheel drive configuration if they become bogged or disabled on a road that is legally trafficable by conventional four-wheel drive vehicles up to the value of $1,000 (including GST). It is limited to one claim per year and any additional cost associated to specialised equipment will be at the expense of the Driver.
Wheels and Tyres
The Land Rover Roadside Assistance will replace a damaged tyre/wheel with the eligible vehicle’s serviceable spare, where it is roadworthy and compatible with the other tyres/wheels on the vehicle. Where the spare is not serviceable, roadworthy or compatible, a tow to the nearest facility able to supply and/or repair the tyre/wheel will be provided at the driver’s expense.
Flat Battery
Land Rover Roadside Assistance will provide a ‘battery boost’ and any other practical assistance at the roadside to start the eligible vehicle. If the eligible vehicle cannot be made mobile at roadside and where a new battery is required, the mobile delivery (where available) of a replacement battery will be arranged at no cost, inside the battery warranty period, and at the driver's expense at any other time. Where the vehicle is not mobilised at the roadside, a tow may be provided.
Lockout
Where the driver has lost or locked the keys in the vehicle. Land Rover Roadside Assistance will either arrange for pick up delivery of the owner’s spare keys or attempt to open the vehicle. This will be subject to satisfactory proof of ownership or owner authority to drive the eligible vehicle. The owner or the owner’s representative (the driver) may also be required to sign an indemnity; releasing the Roadside Service Provider from any liability should damage be caused by such entry.
Where necessary, a tow to an authorised Land Rover dealer will be arranged at no cost. Where requested by the driver, the attendance of a locksmith can be arranged at the driver’s expense.
Out Of Fuel
Wherever possible, Land Rover Roadside Assistance will provide sufficient liquid fuel to enable an ‘out of fuel’ eligible vehicle to be driven to the nearest service station. Where it is not possible or practical to provide liquid fuel, a tow will be provided to the nearest service station.
For eligible vehicles fitted with LPG only, a tow to the nearest LPG service station can be arranged.
Metropolitan Taxi Journey
In metropolitan areas a one-way journey taxi up to the value of $100.00 can be provided to the Driver of any Eligible Vehicle, which cannot be made mobile at roadside.
ADDITIONAL CUSTOMER BENEFITS
The Additional Customer Benefits are provided to the Driver and up to four passengers within the following limitations:
- The eligible vehicle becomes disabled as a result of a mechanical related incident at a distance greater than 100 kilometres from the registered/home address of the Owner/Driver and;
- The eligible vehicle will be disabled for a period greater than 24 hours and;
- The value of the benefits provided does not exceed $2,000 (including GST) per annum
Vehicle Relocation
Where the eligible vehicle has been towed to a Land Rover dealer and where the required repairs have been completed by the Land Rover dealer, Land Rover Roadside Assistance will arrange for the eligible vehicle to be relocated to any location nationally up to the value of $1,000.00 (including GST) per annum at the request of the Driver. Any additional towing requirements will be at the expense of the Driver.
Accommodation
Accommodation will be provided for up to three nights to a maximum value of $120.00 (including GST) per night if the vehicle can be locally repaired within less than three days.
Car Rental
A rental car will be provided either;
- in conjunction with accommodation for up to three days if the eligible vehicle can be locally repaired
within less than three days; or - to continue the journey for up to five days
Car rental arrangements are subject to availability and any conditions imposed by the car rental company and exclude all fuel costs, insurance, tax and/or stamp duty charges or any (rental vehicle) relocation fees. These charges will be at the expense of the Driver.
Alternative Ground Transportation
Where a car rental is not available or where the rental car company refuses to provide a rental car to any Driver of an eligible vehicle due to the Driver’s age or driving licence limitations or restrictions, or for any other reason, alternative ground transportation will be provided to the registered Owner/Driver’s home address or intended destination where the Nominated Vehicle cannot be repaired locally or repaired within less than three days.
Where required, return transportation will be provided for one Driver to retrieve the Nominated Vehicle.
SERVICE CONDITIONS
Remote Areas
Where an eligible vehicle breakdown occurs in a remote (sparsely populated) area Land Rover Roadside Assistance will be provided however, service delivery may be subject to lengthy delays brought about by breakdown location, availability and accessibility.
Towing Limitations
Towing will only be provided for eligible vehicles weighting less than 2,500 Kg at the time of breakdown. Vehicles exceeding this limitation will be offered towing at the driver’s expense.
Service Limitations
Land Rover Roadside Assistance services will be refused where the Land Rover Roadside Assistance Provider attends a roadside assistance call and under initial inspection reasonably determined that:
- the vehicle has been participating in any form of motor sport; or
- the driver has been engaged in unlawful activity or driving under the influence of alcohol or drugs; or
- the eligible vehicle has undergone major body modifications; or
- there is a perceived safety risk in the opinion of the Land Rover Roadside Assistance Provider.
Trafficable Roads
Service will only be provided to eligible vehicles disabled on constructed roads/driveways that are legally trafficable by conventional two wheel drive vehicles and/or the towing/recovery vehicle (where required) as determined by the Land Rover Roadside Service Provider.
Vehicle Rescue
Where the eligible vehicle becomes disabled off a legally trafficable road such as beaches, fields or creek beds, vehicle rescue may be arranged at the driver's expense.
Bogged Vehicle Recovery
Service will be provided to eligible Vehicles stranded on a trafficable road as defined where no special equipment such as power winches or extended cables etc. are required.
Special Equipment
Should special equipment be necessary to effectively deliver service and/or where the Land Rover Roadside Service Provider has to return to their service facility to obtain this special equipment, the additional cost involved will be charged to the driver.
Natural Disasters/Industrial Disputes
Land Rover Roadside Assistance reserves the right to alter and/or offer alternative assistance where a natural disaster (such as a flood, storm or fire) or an industrial dispute places extraordinary demands on the provision of Service. Where a disabled eligible vehicle cannot be reached, for example due to a natural disaster or an industrial dispute, the Land Rover Roadside Service Provider will attempt to provide whatever alternative assistance is practicable under the circumstances.
Collision / Accident
Where eligible vehicles are damaged as a result of a collision or impact with any object, whether caused by mechanical failure or for any other reason including fire, or for any other incident generally covered by motor vehicle insurance, will not be provided with towing under Land Rover Roadside Assistance. However, towing assistance can be arranged at the driver's expense.
Home Assistance
Assistance for eligible vehicles will be provided at the home address in the same way as at roadside. However, during times of peak demand, ‘at roadside’ calls will be given priority over that of ‘at home’ calls for assistance.
Unattended Vehicles
Eligible Vehicles which are found to be unattended will not receive service under any circumstance. The owner or the driver must wait with the vehicle until the Land Rover Roadside Service Provider arrives. Where the Owner has elected an authorised representative, this representative must hold a current motor vehicle drivers licence in case the vehicle is required to be moved. Where the vehicle is found to be unattended, the subsequent call for assistance will be at the driver’s expense.
Attempted Repairs
Where is a third part attempt to repair the vehicle has been found and possible risks of damage to the vehicle is diagnosed, a tow will be arranged at the driver’s expense.
Cargo
Land Rover Roadside Assistance will accept no responsibility under any circumstances for the security and/or any loss associated with a disabled vehicle’s cargo which may result from delays in providing roadside assistance and/or towing.
Taxis
Service may be offered to a Taxi at the driver’s expense.
